Refund and Returns Policy

Condition of Returned Items

Return Conditions at Sadia’s Collection

At Sadia’s Collection, we aim to ensure every return is handled fairly and efficiently. To streamline this process, we kindly request that all returned items meet the following conditions:

• Unused and Pristine Condition: The item must be in pristine, brand-new, and unused condition. It should not have been worn, washed, altered, or damaged in any way. This includes ensuring the absence of odors, stains, or pet hair.
• Retain Original Packaging: Please ensure the item is returned in its original packaging, complete with all tags, labels, and accompanying accessories originally included. The original packaging safeguards the item during transit and upholds its resale value.
• No Signs of Wear and Tear: Returned items should exhibit no signs of wear or tear, such as scuffs, scratches, or stretching. Footwear should display no visible creases, while electronics should retain all protective films and covers intact.
• Hygiene and Health Products: For hygiene and health-related items like cosmetics, personal care products, and intimate apparel, we can only accept returns if the original packaging remains unopened and sealed.
• Non-Returnable Items: Certain products, due to hygiene or safety reasons, may not be eligible for returns or refunds unless they arrive damaged or defective. Please refer to our “Non-Refundable Items” section for further details.

Adhering to these conditions ensures the smooth processing of your return and helps us maintain the quality of our products for all customers. If you have any queries or concerns regarding the condition of returned items or any aspect of our Return and Refund Policy, our dedicated customer support team is ready to assist you.

Return Shipping Costs

Return Shipping Costs at Sadia’s Collection

At Sadia’s Collection, we aim to make your return process as convenient as possible. We understand that return shipping costs can be a concern for our customers, and we’ve established the following guidelines to clarify how these costs are handled:

• Defective or Incorrect Items: If you are returning an item because it is defective, damaged, or you received the wrong product, we sincerely apologize for any inconvenience. In such cases, we will cover the return shipping costs. Please contact our customer support team for assistance, and we will provide you with a prepaid return label.
• Change of Mind or Other Reasons: If you are returning an item for reasons other than defects, such as a change of mind or if the item doesn’t meet your expectations, you will be responsible for covering the return shipping costs. This helps us keep our prices competitive and ensures that our return policy remains fair to all customers.
• Return Shipping Methods: You have the flexibility to choose your preferred shipping method for returning items at your own expense. We recommend using a trackable shipping service to ensure that the item is returned safely. Please ensure that the Return Authorization (RA) number is clearly marked on the package.
• Refund of Shipping Costs: Please note that while we cover return shipping costs for defective or incorrect items, we do not refund the original shipping costs paid when you placed your order. Refunds are processed for the item’s purchase price only.

We appreciate your understanding and cooperation in adhering to our Return and Refund Policy. If you have any questions or require further assistance regarding return shipping costs or any other aspect of our policy, please do not hesitate to contact our dedicated customer support team.

Return Process

Understanding the Return Process at Sadia’s Collection

• Initiating the Return: Customers may choose to return a product due to various reasons like receiving a damaged item, an incorrect product, or a change of mind.
• Reviewing Return Policies: It’s essential to understand our return policies, including return deadlines, item condition requirements (such as original packaging), and any applicable fees.
• Contacting Customer Service: Customers should notify our customer service team about their intention to return the item through our helpline, email, or an online return request form.
• Receiving Return Authorization: In certain cases, our team will provide a return authorization number or a return shipping label essential for efficient tracking and processing.
• Packing the Item: Careful packing, preferably in its original packaging along with accessories, manuals, or parts, helps prevent damage during return shipping.
• Shipping the Item: Customers are responsible for shipping the item back to us using the specified method, which may include utilizing a prepaid shipping label or arranging and paying for return shipping.
• Tracking the Return: We encourage customers to track the return shipment to ensure it safely reaches our facility.
• Inspection and Processing: Upon receipt, a thorough inspection is conducted to ensure the item meets our return criteria, checking for damage or missing components. If successful, the refund or exchange process begins.
• Refund or Exchange: Based on our policies and the customer’s preference, they will receive either a refund or a replacement product.

The return process is a crucial component of customer satisfaction and business operations. Effective communication and documentation are essential throughout this process to ensure a smooth and transparent resolution. Both customers and sellers should be aware of legal requirements governing returns and strive to uphold fairness and clarity in return policies, ultimately enhancing the overall customer experience.

Refund Timeframe

Refund Timeframe Policy at Sadia’s Collection

Our Commitment to Your Satisfaction: We take immense pride in offering a diverse range of high-quality products. While we strive for your satisfaction, we understand that circumstances might lead to a return request, be it due to receiving a damaged item or a change of mind. Our goal is to ensure a hassle-free return process.

Refund Timeframe Overview: Our Refund Timeframe aims for prompt and efficient service, ensuring you receive your refund within a reasonable period. Here’s how it works:

• Initiation of the Refund: Upon your refund request through our website or customer support, we promptly initiate the process. Easily request a refund by accessing your Sadia’s Collection account and following the steps in the “My Orders” section.
• Evaluation of the Return: Once we receive your return request, our team assesses the reason for return and the product’s condition. This assessment ensures alignment with our return policy criteria.
• Refund Processing: Approved returns undergo swift refund initiation. Please note, the refund’s reflection in your account may vary based on the payment method used. Typically processed within 15 days of approval.
• Notification: You’ll receive an email notifying you of the initiated refund, inclusive of details like the refunded amount and payment method used.

Factors Impacting Refund Timeframe: Refund duration can vary due to factors such as payment methods, banking institutions, and potential additional processing times imposed by third-party payment providers.

Your Priority, Our Commitment: At Sadia’s Collection, ensuring your seamless shopping experience is our priority. The Refund Timeframe policy is tailored to reinforce your confidence, emphasizing our dedication to prioritizing your satisfaction.

Seek Assistance: For any queries or further assistance regarding our Refund Timeframe policy or any aspect of our service, our dedicated customer support team is available. We are here to assist you at every step of your journey.

Non-Refundable Items

Non-Refundable Items Policy at Sadia’s Collection

At Sadia’s Collection, we strive to offer a seamless shopping experience for our valued customers. To ensure transparency and clarity in our policies, we have established guidelines regarding non-refundable items. While we are committed to accommodating your needs whenever possible, there are certain product categories and situations where refunds may not be applicable.

Non-Refundable Items Categories:

• Digital Goods: Any digitally delivered products, such as software licenses, digital downloads, or online subscriptions, are generally non-refundable. Please ensure that you carefully read product descriptions and compatibility details before making a purchase in this category.
• Customized or Personalized Items: Products that have been customized or personalized to your specifications are often non-refundable. This includes items with custom engravings, monograms, or alterations made specifically for you.
• Perishable Goods: Due to their nature, perishable goods like food, vegetables, fruits, flowers, and certain beauty products are non-refundable. We recommend inspecting such items upon delivery to ensure their quality.
• Intimate Apparel and Personal Care Items: For hygiene reasons, certain intimate apparel (e.g., underwear, swimwear) and personal care items (e.g., razors, toothbrushes) are non-refundable if their packaging has been opened or if they show signs of use.
• Gift Cards and Vouchers: Gift cards, vouchers, and store credits are non-refundable and cannot be exchanged for cash. These items are often subject to specific terms and conditions outlined at the time of purchase.
• Final Sale or Clearance Items: Items marked as “Final Sale” or purchased from clearance sections are typically non-refundable. Such items are sold at a discounted price, and returns or exchanges may not be applicable.

Conditions for Non-Refundable Items:

In addition to the categories listed above, there are certain conditions under which refunds may not be granted:

• Opened or Used Products: If a product shows signs of use, tampering, or has been opened, it may not be eligible for a refund. This includes products with broken seals, missing parts, or altered packaging.
• Time Limitations: Refund requests made beyond the specified return window (e.g., 30 days from the date of delivery) may not be accepted. It is important to initiate return requests within the designated timeframe.
• Non-Returnable Packaging: Products that are returned without their original packaging, accessories, or documentation may not qualify for a refund.

Our goal at Sadia’s Collection is to provide a clear and fair return policy while maintaining the quality and integrity of our products. We encourage you to review product details, descriptions, and any applicable terms before making a purchase. If you have any questions or concerns about our Non-Refundable Items policy or specific product eligibility, our dedicated customer support team is here to assist you.

Thank you for choosing Sadia’s Collection for your shopping needs. Your satisfaction is our priority, and we appreciate your understanding and cooperation in adhering to our return policies.