Welcome to Sadia’s Collection! By signing up for a Sadia’s Collection account or by using any Sadia’s Collection services, you agree to be bound by the following Shipping and Delivery Policy term
1. Shipping Methods
Standard Shipping
Our standard shipping option is the most economical choice. Packages are typically delivered within 10-14 business days.
Express Shipping
For quicker delivery, choose our express shipping option. Orders placed with express shipping are prioritized.
Local Pickup
Customers in the local area can place orders online and pick them up at our physical store during business hours.
Free Shipping
Enjoy free shipping on orders over a certain amount, making it an excellent choice for cost savings.
International Shipping
We offer international shipping to customers around the world. Shipping times may vary depending on the destination.
Custom Shipping
If you have unique shipping needs, contact our customer support team to discuss custom shipping options.
Note: Shipping methods and availability may change over time. Keep your website updated with the latest information regarding shipping options and costs. Providing tracking information for shipped orders keeps customers informed about their deliveries.
2. Shipping Costs
Shipping costs vary based on factors such as the size and weight of the products, the destination, and any promotions or discounts offered. Regularly review your shipping costs to ensure they align with your business’s profitability goals while remaining competitive. Display shipping costs clearly during the checkout process to avoid any surprises.
3. Delivery Times
Domestic (Within Bangladesh)
- Standard Shipping: Estimated delivery time of 10-14 business days.
- Free Shipping: Estimated delivery time of 10-14 business days.
International (Outside Bangladesh)
- Standard Shipping: Estimated delivery time of 30-60 business days.
Local Pickup
Orders are typically ready for pickup within 1-2 business days during store operating hours.
Custom Shipping
Delivery times for custom shipping options will be provided upon request, tailored to the specific requirements.
Note: Keep customers informed about the progress of their orders, provide tracking information when available, and promptly address any inquiries or issues related to delivery times to ensure a positive shopping experience.
4. Order Processing Time
Standard Orders
Orders with standard shipping are typically processed within 3-5 business days. During peak seasons or sales events, processing times may extend due to higher order volumes.
Local Pickup
Orders for local pickup are prepared and available for pickup within 3-5 business days. You will receive an email notification when your order is ready for pickup.
Customized Orders
Processing times for orders with customization requests may vary. Estimated processing times will be provided at the time of order placement.
International Orders
Orders with international shipping may require additional processing time for customs documentation and logistics. Typically processed within 30-45 business days.
Note: Order processing times do not include shipping/transit times, which can vary depending on the shipping method and destination. Display estimated order processing time prominently on your website, especially during the checkout process, to manage customer expectations and provide a transparent shopping experience.
5. Order Tracking
We offer a convenient order tracking service to help you monitor the progress of your purchases.
How to Track Your Order:
- Order Confirmation Email: After placing an order, you will receive an order confirmation email with essential details, including your order number.
- Tracking Link: Click the tracking link in your order confirmation email to access our order tracking page.
- Enter Order Number: On the order tracking page, enter your order number and click “Track.”
- Real-Time Updates: Our tracking system provides real-time updates on your order’s status, including order processing, shipment tracking, and estimated delivery date.
- Delivery Confirmation: You will receive a delivery confirmation email once your order is delivered.
Additional Information:
- Guest Orders: Track your order using the order number provided in your confirmation email.
- Account Orders: Log in to your account to view and track all past and current orders.
- Contact Support: If you encounter issues with tracking or have questions about your delivery, contact our customer support team.
Note: Tracking information may take some time to become available after your order is placed. If you have any questions or need assistance, our customer support team is here to help.
6. Delivery Confirmation
Once your order is successfully delivered, we will send you a delivery confirmation email. This email includes essential information about the delivery date, time, and recipient’s name. If you have any concerns or questions regarding delivery confirmation, please contact our customer support team.
7. International Shipping
We offer international shipping to customers around the world. Select your desired international shipping option during checkout, and associated costs will be calculated. Delivery times may vary depending on your location and customs regulations. For more information on international shipping and any applicable customs duties or taxes, refer to our International Shipping page.
8. Shipping Partners
We partner with trusted shipping carriers and logistics companies to ensure the safe and timely delivery of your orders. Our shipping partners are selected for their reliability and commitment to exceptional service. For more details about our shipping partners and the services they offer, visit our Shipping Partners page.
9. Split Shipments
In some cases, we may fulfill your order with items located in different warehouses or requiring separate shipping. Each shipment will have unique tracking information, allowing you to monitor individual items’ delivery progress. If you have specific instructions regarding split shipments, please contact our customer support team.
10. Address Accuracy
Ensuring the accuracy of your shipping address is crucial to the successful and timely delivery of your orders. Verify and provide accurate address information during checkout. Follow these tips for address accuracy:
- Check Your Details: Review all aspects of your address.
- Include Relevant Information: Provide necessary details for locating your address.
- Update Your Profile: Keep address information up-to-date in your profile.
- Use Standard Formats: Follow standard address format conventions.
- Verify During Checkout: Double-check your shipping address during checkout.
Note: If you discover an address error after placing your order, contact our customer support team as soon as possible. We will assist in correcting the address before the order is shipped.
11. Delivery Exceptions
Despite our best efforts, delivery exceptions may occur due to circumstances like:
- Weather-Related Delays: Extreme weather conditions.
- Carrier Capacity Issues: During peak seasons.
- Address Issues: Inaccurate or incomplete addresses.
- Customs Clearance: For international orders.
- Local Disruptions: Events affecting delivery routes.
- Signature Required: For security purposes.
Note: We appreciate your understanding in situations involving delivery exceptions and are committed to resolving them promptly.
12. Contact Information
If you have any questions, concerns, or need assistance, contact us:
- Customer Support Email: info@sadiacollectionbd.com
- Customer Support Phone: +880 1680-272989
- Mailing Address: Sadia’s Collection North Mugda, Dhaka, Bangladesh
- Online Contact Form: Fill out our online contact form on our Contact Us page.
Our customer support team is here to assist you with any inquiries or concerns you may have. For specific inquiries, such as shipping questions, returns, or order tracking, refer to our dedicated pages on our website.
Thank you for choosing Sadia’s Collection, and we look forward to serving you with exceptional service and convenience.